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Job Description

OBJECTIVE

The role is to lead the efforts to upgrade the customer relationship management foundation, drive the analytics-driven business transformation, and accelerate the business reporting standardization and automation. Meanwhile he/she is to help build business analysis capability and omnichannel innovation capacity.  

RESPONSIBILITIES

• Develop logics and foundation fit with business transforming needs to upgrade CRM systems
• Lead the team to integrate sound business processes into CRM to drive effective customer interactions and help track the right business behaviours
• Design the reporting frameworks and mechanisms to address business needs, help pre-empt business roadblocks and identify business risks / opportunities
• Build analytics-driven omnichannel platform to enable innovative customer engagement and business content promotion
• Develop a system and culture for continuous improvement of business data foundation and analytics generation
• Identify and drive the business-centric behaviour and operating model to continuously drive business upgrade
• Cultivate team capacity and capabilities with the right balance of technical skills and problem solving mindset

Requirements

• A strategic mindset with ability to take business priorities and drive breakthrough solutions with a right balance between details and high-level frameworks
• Professional background in business analytics and statistics with a good level of industry and business knowledge
• Able to learn and comprehend complex business situations to develop initiatives / projects with business impact
• Able to clearly communicate and foster alignment across all levels of the organization
• Able to influence stakeholders in a matrix organization with a defined business purpose
• Strong track record of building a cohesive and high-performing team
• Capable of managing external vendors to foster beneficial relationships

Qualifications & Skills:

Level of Education

Statistics / Marketing / medical / digital background preferred

Master degree is required, and MBA / PhD is preferred

Working Experience in Relevant Field

10+ years experiences in Business Insights, CRM and analytics-driven functions

Consulting background highly preferred

Professional Knowledge and Skills

Relevant certificates in business statistics is a plus

Fluent in English

Locations

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