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Job Description

As our company is growing, we are looking for candidates to join our expanding team in preparing for our new product which will be launched soon.

JOB SUMMARY

This person is responsible to identify Most Valuable Customers [e.g. large corporations, chain groups, insurance, hospitals or private payers], and form partnership with relevant stakeholders strategically to grow the business and improve patient care, both short and long term.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Account Planning & Management

• Identify and segment the Most Valuable Customers [MVC],  generate leads, and owns the account management.
• Map the key decision makers and influencers, acquires in-depth account insights, conduct 4C [Climate, Competitor, Customer and Consumer] analysis to develop key account plan for brand adoption.
• Updates key account plans in CRM system; takes ownership of customer service requests and enquiries.
• Drives account reviews with cross-functional team by establishing goals, actions, KPIs, tracks and responds to results.
• Partner with cross-functional team to build and execute account plans with a focus on patient centric solutions that promotes employees wellness and vaccination programs.
• Develops customized value propositions and solutions to all partners for preventative health education and vaccination campaigns.
• Cultivate long-term business relationship of MVCs to build customer trust and value.

Build and Strengthen Customer Engagement 

• Develops and applies understanding of customers and networks that affect account decisions and coordinates with key stakeholders to be a trusted partner.
• Establishes rapport and credibility with customers to support key decision makers, and builds relationship with the organization.
• Develops and presents business proposal that meets customer’s objectives. Leads pricing and contract negotiation activities with customers to facilitate closure of proposal.
• Collaborates with internal and external stakeholders to plan, execute and deliver tailored customer engagement programs that serve account goals.
• Responsible to maintain professional payor interactions and ensure team compliance.
• Sustains and builds customer/ partner relationships by maintaining ongoing communication and negotiation sessions with customer/ partners so as to deliver both quality and tailored service offerings.
• Internalize and live the Takeda values, priorities and behavioral codes.

QUALIFICATION / ATTRIBUTES

• Degree in Pharmacy/ Science/ Business Studies/ Marketing is preferred.
• Preferably 5 years of experience in pharmaceutical/ healthcare/ consumer health industry, particularly roles in sales and marketing, or stakeholders management.
• Candidates with experiences in vaccines will have added advantage.
• Proven track records in planning, managing or delivering complex cross-functional projects.
• Good interpersonal and communication skills.
• Able to analyze data/insights and translate results into better solutions.
• Versatile and resilient, ability to stay positive in pressure environment and work towards delivering results.
• Goal-oriented, organized team player, self-motivated and self-directed.
• Proven results of delivering customer solutions and achieving business goals.
• Excellent verbal and written communication skills, with presentation skills to large groups.
• Willing to travel within Malaysia.

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