ICSS Transformation Lead & Program Manager

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Job Description

OBJECTIVES/PURPOSE

The ICSS Operations Transformation Lead & Program Manager is a senior management position tasked with leading strategic ICSS initiatives to drive transformational change across the organization. This role involves overseeing and synchronizing multiple high-impact projects, ensuring they align with overarching business objectives and resource optimization. The responsibilities encompass strategic project management, transformational leadership, and operational excellence, with a significant focus on leveraging operational metrics and maintaining adherence to governance structures and timelines:

• Lead ICSS initiatives and drive transformational change within the organization.
• Oversee multiple interconnected projects, ensuring alignment with business goals and optimizing resource utilization.
• Serve as a seasoned leader with a proven track record in managing complex programs.
• Foster a culture of continuous improvement and innovation.

ACCOUNTABILITIES

Project Management

• Define and drive strategic alignment with relevant project owners and business partners.
• Prioritize initiatives to establish an optimal mix and sequence of projects and programs.
• Ensure programs are aligned with relevant organizational governance structures, timelines, steering committees, long-term strategies, expectations, and financial budgets.
• Proficiency in using project management tools and methodologies such as Microsoft Project

Transformation

• Apply strong strategic thinking and analytical skills to drive transformation initiatives, including Workforce of the Future and other ICSS Core Portfolio initiatives.
• Align portfolio components (initiatives, programs, projects) with business and technology strategies.
• Identify, prioritize, validate, and communicate technology needs and opportunities within the organization.
• Optimize the value and benefit generated by the technology portfolio.
• Ensure business benefits are identified at the start, followed through, proactively monitored, and realized

ICSS Operations Support

• Define, produce, and leverage operational and project metrics to drive organizational actions.
• Manage organizational metrics and reporting – both projects and support – to continuously align with business requirements.
• Ensure programs are aligned with relevant organizational governance structures, timelines, steering committees, long-term strategies, expectations, and financial budgets.
• Familiarity with technology governance and operational KPIs.
• Manage organizational metrics and reporting – both projects and support – to continuously align with business requirements.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS

Skills and Qualifications:

Required:

• Bachelor's degree in a relevant field (Master's preferred). 
• +10 years of experience in IT governance, project management, and IT transformation.
• Proven success in managing large-scale, complex programs from initiation to delivery. 
• Agile, PMP, PgMP, or other relevant project/program management certifications are highly desirable. 
• In-depth understanding of implementation methodologies, and change management practices. 
• Exceptional leadership, communication, and stakeholder management skills. 
• Strong strategic thinking and problem-solving abilities. 
• Proficiency in project management software and tools. 
• Ability to influence and collaborate effectively across various organizational levels. 
• Demonstrated experience in managing program budgets and financial aspects. 
• High level of adaptability and comfort in navigating ambiguity and change. 

Desired Qualifications:

• Experience establishing and scaling Shared Service Centers
• Pharmaceutical Experience: Preferred for understanding industry nuances. 
• Domain Expertise: Life Sciences or Social Sciences proficiency. 
• Regulatory Knowledge: Familiarity with FDA cGMP/GLP regulations. 

ADDITIONAL INFORMATION

• Travel Requirements: Expected travel 10% of time.

Locations

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