Digital Patient Services Enablement Lead (all genders)

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Job Description

About the role

The Global Data Digital Technology Division, Commercial Innovation & External Experiences – GPD (Global Portfolio Division) within Takeda is looking for a Digital Patient Services Enablement Lead who will develop a patient centric technology foundation that enables a personalized patient experience, delivering improved patient outcomes, and generating relevant data insights. Join Takeda as a Digital Patient Enablement Lead where you will build a platform made up of trusted partners providing personalized digital and data-driven solutions to empower patients and their healthcare providers. As part of the Commercial Strategic Team, you will report to Head of Patient Services Service Line.

HOW YOU WILL CONTRIBUTE:

• Act as a single point of contact and be accountable for Patient Services solutions for GPD (Global Portfolio Division).
• Act as an SME, Service Lead and Advisor for Patient Services in GPD.
• Build Patient Services roadmap and vision for Patient Services solutions needed to enable current and future business priorities across all LOCs in GPD, with focus on harmonization, reusability, and standardization.
• Identify and deliver synergies to GPD DDT through delivery of Patient Services solutions on enterprise platforms and utilization of reusable components and solutions built across for rest of Takeda.
• Drive adoption through delivery of products that are of high quality and high value.
• Develop and drive a roadmap of 24 to 36 months for relevant products and solution in GPD.
• Responsible for collection and analysis for demand in GPD for deployment of Patient Services solutions, including the determination of Business Value together with the DDT and development of Total Cost of Ownership.
• Accountable for setting of delivery squads of internal/external team of technical solution specialists, in line with the roadmap and demands in GPD.
• Accountable for successful delivery of Patient Services solutions all countries and franchises in GPD by leading the delivery squads.
• Support the product owners to manage and groom product backlogs based on operational KPI targets for the product team.
• Drive the transformation journey of moving to agile Product based delivery, enabling the product owners to be successful through provisioning of agile, high quality and cost-effective services.
• Build trust and relationship with the GPD DDT and business teams, through thought leadership, quality delivery, partnerships and accountability of Patient Services delivery in GPD.
• Integrated end to end focus of solutions through the value chain including collection and utilization of data as key enablers.
• Responsible of Software and System Integrator Vendor relations (License, Contracting and Project Delivery).
• Ensure quality application support for the different applications in scope
• Interface to the rest of the GDT organization for enterprise. technologies/services like Informatica, AWS, Devops, Mulesoft, Tidal, etc.
• Drive Business as Usual operations and Release Management for GPD.
• Ensure application of agile and devOps principles in service delivery for GPD.
• Ensure project documentation according to Takeda standards.

DIMENSIONS AND ASPECTS:

Technical/Functional (Line) Expertise

• Deep and functional understanding of patient Services processes, needs, capabilities, compliance needs, etc.
• Deep understanding of current technology topics (e.g., cloud products and platforms, micro-service architectures, automation, and API integration);
• Strong knowledge of software development lifecycle and experience in Agile methodologies.

Leadership

• A strategic mindset, able to see the big picture and able to create and articulate vision.
• Able to influence peers and other leaders on overall strategy (vision, capabilities, platform, providers, roadmap).
• Able to create a technology roadmap and to lead a team towards this technology roadmap.
• Empowerment of direct reports in the creation of strategic customer experience capabilities, whilst fostering a high performing team focused around on a life-long-learning culture.
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.

Decision-making and Autonomy

• Ability to make autonomous decisions in the best interest of serving the needs of business and Takeda.
• Ability to connect, orchestrate and influence different stakeholders from various departments and vendors to drive for affordable and usable solutions and drive business value.
• Able to influence stakeholders in a complex organization, with ability to ensure delivery and maintenance of Patient Services solutions at all levels of the organization.

Interaction

• Able to clearly communicate and foster alignment across all levels of the organization.
• Is required to build strong working partnerships with Business leaders and DDT team.
• Build strong cross-functional relationships with team members from multiple functions and teams (e.g. DDT, Enterprise Architects, UAMS, etc.).
• Able to strongly influence around the adoption and utilization of Patient Services solutions across BU’s.
• Strong ability to build external partnerships with industry partners and suppliers.
• Be a trusted advisor to the business.

Innovation

• Shape and innovate technology to be developed within Patient Services and applied across Takeda’s product teams, business units and global functions.
• Function as a thought leader and evangelist for innovative technology including perspectives on starts ups and new innovative products.
• Continually innovate to produce improved Patient Services products / services to support the needs of rapidly innovating product teams.

Complexity

• The successful candidate in this role must be able to cooperate with and inspire various stakeholders across all business and technical domains and in all world regions.
• The role must set up and continuously shape development of innovative technology within Patient Services ecosystem, third-party vendors and across Takeda stakeholders.

REQUIREMENTS/QUALIFICATIONS

• Degree in Computer Science/Business Informatics or other relevant graduate degree required.
• 2+ years of experience as a Service Owner/ Manager with software products.
• 3+ years of experience conveying current technology trends, excellent feel for exceptional user experiences and design.
• 5+ years of experience with Salesforce Health Cloud and related products.
• Experience in agile and SAFE methodologies and software development lifecycle.
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions and workshops.
• Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred.
• Master’s Degree (desired).
• Familiarity with regulated systems – general level of understanding of computer systems validation (desired).
• Experience as a Product Owner / Manager with software products (desired).

At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation, and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative, and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world.

Diversity, Equality, and Inclusion

Takeda is committed to foster diversity, equality, and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age, or disability.

If you are interested in this opportunity, we look forward to receiving your application via our online tool!

Learn more at takedajobs.com

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