Senior Business Analyst - ServiceNow

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. 

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

OBJECTIVES/PURPOSE

• Senior Business Analyst for ServiceNow HRSD works independently on tasks with up to high complexity. Inputs for work are given mainly directly by other stakeholders. This role works independently on assigned tasks and may help more junior members of chapter when necessary. Focus will be analysis and support for ServiceNow HRSD during whole life cycle and close cooperation with their stakeholders within Takeda.

• Experience supporting the configuration and development of ServiceNow HRSD

• Main responsibility is to gather, analyze and document software specifications and may assign small complexity tasks on more junior members of a team if needed.

• Responsible for update of documentation of assigned whole software applications.

• Advise less experienced analyst/s in effectively analyzing end-to-end business processes and eliciting business requirements and needs, including identification of business needs.

• It is expected that the output will be on a desired level according to company standards.

• Close cooperation with development, product/platform owners, QA and others is expected on daily basis including validation of user stories, QA and other outcomes.

• It is expected to be active part in creation of analysis standards. It is also expected to understand Takeda environment.

ACCOUNTABILITIES

• Gather and analyze requirements from internal customers in form of discussions, workshops, and others

• Process and decompose internal customer requirements into specifications and smaller blocks like user stories

• Gather and incorporate suggestions from stakeholders into analytical outputs

• Maintain and manage changes in documentation and outputs for assigned parts of software

• Create and update analytical outputs like software specifications and their components

• Review and control internal outputs within the analytical team

• Collaborate in defining, implementing, and improving processes, policies, and tools related to analysis

• Prepare reports for the project manager / direct manager and present the results of the analysis

• Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards   

• Deliver tasks on time and in the required quality     

• Use and follow set standards and processes

• Communicate changes, problems, and ambiguities in a timely manner

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Bachelor’s or master’s degree in relevant field, or other relevant work experience

• 5+ years of experience in a ServiceNow

• 2+ years of experience in a ServiceNow HRSD

• 5+ years of experience in a business analysis area

• 2+ years of experience within a Lean/Agile development environment.

• Certification a field of Business Analysis (Recommended).

• Training/mentor skills

• Outstanding communication skills, both written and verbal.

• Ability to reach audiences of all levels of a large global organization.

WHAT TAKEDA ICC INDIA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.

• At Takeda, you take the lead on building and shaping your own career.

• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working

• Comprehensive Healthcare Insurance Plans for self, spouse, and children

• Group Term Life Insurance and Group Accident Insurance programs

• Health & Wellness programs including annual health screening, weekly health sessions for employees.

• Employee Assistance Program

• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves

• Broad Variety of learning platforms 

• Diversity, Equity, and Inclusion Programs

• No Meeting Days

• Reimbursements – Home Internet & Mobile Phone

• Employee Referral Program

• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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