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Job Description

OBJECTIVES/PURPOSE

The Patient Services Enablement Lead OBU is the single point of accountability to business stakeholders for thought partnership, solution design, and overseeing delivery across all delivery partners (Internal, External and Specialized delivery partners). The Enablement Lead understands the needs as they relate to Patient Services, aligns them with the OBU Product Manager and other Patient Services Enablement Leads unmet needs to feed into the Global Patient Services Platform Roadmap.

Working to enable the planning, design, development, testing and release of these Global products through our Patient Services Enterprise Platform. This drives the platform adoption by local product teams.

• Enabling, perform and manage Patient Services Product Ownership for OBU, and overseeing delivery across all delivery partners.
• Contribute to the Global platform roadmap based on customer needs through close partnership with local product managers.
• Advise OBU product managers on solution design and architecture for their products’ needs, leveraging Enterprise Patient Services Products.
• Planning, design, development, testing and release global products on the Enterprise Platform.
• Drive the adoption and evolution of the Global Enterprise Platform capabilities aligned with customer needs in OBU.
• Build a trusted and transparent relationship across all levels of DD&T and the broader business organizations.
• Partner with all delivery partners (Internal and External) to ensure quality delivery of OBU products leveraging Enterprise Patient Services Platform capabilities.

ACCOUNTABILITIES

• Act as a single point of contact for OBU Product Managers when designing solutions on Takeda’s Patient Services Enterprise Platform.
• Be the technical expert and trusted advisor of OBU Product Managers when leveraging Takeda’s Patient Services Enterprise Platform. Enabling full utilization of the Enterprise Platform, by providing solution design, future roadmaps, architecture blueprints, and delivery enablement.
• Partner with other Enablement Leads to build Global Patient Services roadmaps and vision for Patient Services solutions to enable current and future business needs, with focus on enhanced commercial outcomes, reusability, and standardization. 
• Identify and deliver value to OBU Product Managers through Global Patient Services capabilities through utilization of reusable components and capabilities which are also leveraging where possible Takeda’s Enterprise Technology ecosystem.
• Drive adoption through delivery of Global Products that are of high quality and high value.
• Ensure Global Patient Services Capabilities are fully leveraged to drive maximum business value and success.
• Jointly drive a roadmap of 24 to 36 months for relevant products and solution in OBU.
• Work with Takeda Demand Managers to setup delivery teams of internal/external technical solution specialists, in line with the roadmap and demands in OBU.
• Support and manage a team of product owners who are accountable for delivery.  Ensure they are effectively grooming the product backlogs based on prioritized customer needs.
• Drive the transformation journey of moving to agile Product based delivery, enabling the product owners to be successful through provisioning of agile, high quality and cost-effective services.
• Build trust and relationship with the OBU DDT and business teams, through thought leadership, subject matter expertise, quality solution design, partnerships, and orchestration of delivery of relevant local products.
• Integrated end to end focus of solutions through the value chain including collection and utilization of data as key enablers.
• Ensure quality application support for the different applications in scope​.
• Interface to the rest of the GDT organization for other enterprise technologies/services for end-to-end solution design.
• Ensure application of agile and DevOps principles in service delivery
• Ensure adherence of Takeda enterprise architecture and commercial governance principles

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Deep and functional understanding of patient services engagement processes, needs, capabilities, compliance needs, etc.
• Deep understanding of current technology topics (e.g., Patient Services cloud products and platforms, Digital Marketing and CRM products, micro-service architectures, automation, and API integration);
• Strong knowledge of software development lifecycle and experience in Agile methodologies.

Leadership

• A strategic mindset, able to see the big picture and able to create and articulate our Patient Services vision
• Able to influence peers and other leaders on overall strategy (vision, capabilities, platform, providers, roadmap)
• Able to create a technology roadmap and to lead a team towards this technology roadmap.
• Empowerment of direct reports in the creation of strategic Patient Services capabilities, whilst fostering a high performing team focused on a life-long-learning culture
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.

Decision-making and Autonomy

• Ability to make autonomous decisions in the best interest of serving the needs of business and Takeda.
• Ability to connect, orchestrate and influence different stakeholders from various departments and vendors to drive for affordable and usable solutions and drive business value.
• Able to influence stakeholders in a complex organization, with ability to ensure delivery and maintenance of Patient Services solutions at all levels of the organization.

Interaction

• Able to clearly communicate and foster alignment across all levels of the organization.
• Is required to build strong working partnerships with Business leaders and DDT team. 
• Build strong cross-functional relationships with team members from multiple functions and teams (e.g. DDT, Enterprise Architects, ICS Chapter Leads, etc.)
• Able to strongly influence around the adoption and utilization of Patient Engagement solutions across BU’s
• Strong ability to build external partnerships with industry partners and suppliers.
• Be a trusted advisor to the business.

Innovation

• Shape and innovate technology to be developed within Patient Services and applied across Takeda’s product teams, business units and global functions;

• Function as a thought leader and evangelist for innovative technology including perspectives on starts ups and new innovative products;
• Continually innovate to produce improved Patient Engagement products / services to support the needs of rapidly innovating product teams.

Complexity

• The successful candidate in this role must be able to cooperate with and inspire various stakeholders across all business and technical domains and in all world regions;
• The role must set up and continuously shape development of innovative technology within Patient Services ecosystem, third-party vendors and across Takeda stakeholders

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential

• Degree in Computer Science/Business Informatics or other relevant graduate degree required;
• Experience as a Service/Success Manager with software products;
• Experience as a Subject Matter Expert for Patient Services products and solutions
• Experience conveying current technology trends, excellent feel for exceptional user experiences and design;
• Experience with Salesforce products like Marketing Cloud, Data Cloud, Health Cloud, Sales Cloud, Service Cloud, Mulesoft and related products
• Experience with Veeva CRM and Vault platform
• Experience in agile and SAFE methodologies and software development lifecycle;
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions and workshops;
• Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred.

Desired

• Master’s Degree
• Familiarity with regulated systems – general level of understanding of computer systems validation.
• Experience as a Product Owner / Manager with software products;

ADDITIONAL INFORMATION

• International Travel of up to 10% may be required from this position.

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

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